The Functional Architect leads consultative engagements with complex enterprise customers, partnering with key stakeholders to create compelling visions while advising and executing on strategies. They are considered THE Voice of the Customer and own all requirements and articulates customer desired end vision for end users.
They serve as hands-on advisors, using strong interpersonal skills, functional and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer ROI.
Functional Architects are strong presenters and facilitators, obtaining customer acceptance by understanding and delivering the right strategic vision, and driving the difficult conversations necessary to execute business strategies.
They are expected to understand key business goals and anticipated investment returns, while also being able to translate this into a detailed backlog while working with the Solution Architect to ensure a complete solution.
They are proficient at analyzing issues and obstacles to determine root cause(s), weighing options, choosing appropriate courses of action, and measuring and revising strategy based on results.
They interact with both technical and functional customers to understand requirements, analyze information, and design comprehensive solutions. They also show a strong understanding of typical business challenges faced by customers and common objectives. Functional Architects contribute to thought leadership and best practices - both internally in their Community and externally in the marketplace - and advocate for change across the organization.