Health & Life Sciences

Healthcare that listens, systems
that deliver

Harness AI, data, and automation to deliver patient-centric care, faster—powered by Salesforce, Databricks and Twilio.

Clients

Results that speak for themselves

71%

reduction in case closure times

385%

increase in engaged leads

350%

improvement in data completeness

Driving real impact for health & LIFE Sciences

Meet rising expectations with data-first solutions

FOR PROVIDERS

Personalize care

Unify EHR, device, and interaction data in Salesforce to deliver AI-powered, personalized outreach across SMS, chat, or voice. Use intelligent routing, triage, and automation to reduce manual effort and let teams focus on care.

FOR PAYERS

Streamline service

Automate reminders, follow-ups, and updates with secure messaging and IVR flows built on Twilio Flex. Connect internal teams and provider networks to deliver seamless support and faster resolutions.

LIFE SCIENCES

Accelerate time to market

Use real-time insights, AI workflows, and stronger data management to move faster from research to launch. Scale engagement with clinical teams and patients across compliant, connected channels.

ACCELERATORS

Pre-built solutions accelerating outcomes

Live in 2–4 weeks
Twilio Flex Kickstarter

Fast-track to a modern contact center

  • Omnichannel Contact Center
  • Rapid Deployment
  • Scalable Flex Foundation

Deploy a production-ready Twilio Flex instance with prebuilt IVRs, routing, and SSO.

Boost outreach up to 2.5x
Twilio Power Dialer

Intelligent outbound calling at scale

  • Automated Outreach
  • Sales Acceleration
  • CRM Integration

Automate outbound dialing, smart call dispositions, and follow-ups. Integrated with your CRM for real-time visibility, reporting, and agent productivity gains.

+30% agent efficiency
Twilio AI Assistant

Conversational AI for modern contact centers

  • Generative AI
  • Omnichannel Automation
  • Voice + Messaging

Deliver real-time, intelligent self-service across voice, chat, SMS, WhatsApp, and more. Configured directly in Twilio Flex to streamline interactions, extract key data, and escalate seamlessly to human agents.

Save 4 weeks
API Utility Accelerator

Connect Salesforce to any REST API—no code required

  • Real-Time Integration
  • No-Code Automation
  • External Data Access

Empower admins to create real-time and on-demand API integrations with external systems using a fully declarative, configurable Salesforce-native utility.

Technology built for better care

Salesforce Health Cloud

Empower care teams with a comprehensive view of patient data, integrating clinical and non-clinical information for personalized care.

Pharmaceutical research

Created a self-provisioning data science stack and comprehensive data catalog to accelerate insights.

Patient engagement

Developed automated IVR and SMS systems for post-op follow-ups and rare disease drug refills using Twilio.

Senior care

Built custom Alexa skills with Alexa Smart Properties to enhance assisted living.

Post-op engagement

Automated patient calls using Twilio Studio Flow to reduce manual workload and ensure consistent check-ins.

Insights

Writing the script for better outcomes