TWILIO SIGNAL 2025

Customer engagement, engineered for outcomes.

Join us at Twilio SIGNAL 2025. Stop by our booth, join our sessions, and see what’s possible.

Meet us at SIGNAL

Zennify is the Twilio partner built for regulated industries. Now joined with Terazo—the team behind more Flex deployments than any other partner in North America—we deliver the most experienced Salesforce + Twilio integration team in the market.

From Flex to Messaging, Voice, WhatsApp, and AI-powered workflows, we help financial services, healthcare, and service-led industries move fast, cut complexity, and engage smarter.

Sessions you won’t want to miss.

check out our sessions below

AI in Production: Results from AI that Engages and Converts with Twilio

4:30 PST, May 14th | Ballroom

See how brands like PrimeStreet and Treatwell are turning AI into real results—fast.

From SMS re-engagement that doubled response rates to AI phone assistants booking appointments 3x faster, this session shows what’s possible when AI meets customer engagement.

You’ll learn how to:

Integrate Twilio Flex, Voice, and Messaging with AI/LLM models
Connect to Salesforce and other CRMs for smarter decisions
Apply proven strategies to move from idea to impact—at scale

Customer Engagement with Twilio & Salesforce Agentforce

1 pm PS T, May 15th | Ballroom

See how a leading food brand boosted conversions by 20% using rich, personalized messaging across SMS, RCS, WhatsApp, and more—directly from Salesforce Marketing Cloud (SFMC). This session walks through real-world use cases, then takes it further with AI-generated content via Salesforce Agentforce.

You’ll learn how to:

Trigger personalized messages from SFMC Journey Builder
Automate opt-ins, chat flows, and contact updates in Salesforce
Respond instantly or route to Twilio Flex
Improve deliverability with intelligent fallback
Use Agentforce AI to generate personalized messages at scale

Meet the team

Mike Kirillin

VP, Sales

Mike leads Zennify’s Data Engineering and Customer Engagement Practice, bringing deep industry expertise to help clients build secure data platforms and integrate AI-driven, omnichannel engagement solutions.

Torie Flood

VP, Twilio Alliances

Torie leads go-to-market strategy, partner engagement, and solution innovation for Twilio customers, helping enterprise clients modernize experiences through data, automation, and intelligent communication.

Mike Blakeney

Senior Solution Architect

Mike specializes in AI and cloud-based Twilio solutions, with a track record of leading Flex deployments, modernizing legacy telephony, and scaling customer engagement across SMS, voice, and custom channels.

Tobias Schoder

Lead Product Manager

Tobias drives product innovation at the intersection of customer engagement and automation, blending deep technical expertise with a passion for building scalable, user-centered solutions across Twilio and Salesforce.

Why Zennify for Twilio?

Zennify combines deep Twilio and Salesforce expertise with a track record of success in regulated industries to deliver engagement solutions that work—fast, at scale, and built for outcomes.

WE KNOW FLEX

More Twilio Flex deployments than any partner in North America.

DEEP INDUSTRY EXPERTISE

Built for service-led industries—financial services, healthcare, and more.

WE KNOW YOUR TECH STACK

The top dedicated Twilio and Salesforce partner for highly regulated industries.

Outcomes we deliver, consistently.

40% REDUCED CALL HANDLING TIME

Simplify agent workflows and resolve inquiries faster.

25% HIGHER LEAD CONVERSION RATES

Route high-value leads with scoring and intelligent queue logic.

50% CALL DEFLECTION

Use AI chat and self-service to handle simple requests at scale.

98% SMS OPEN RATES

Reach customers where they respond, instantly.

Book a meeting

CHAT WITH OUR TWILIO EXPERTS

Have questions? Big plans? Come talk Twilio with the team behind the most Flex deployments in North America.