Kasasa® is an award-winning financial technology and marketing provider for community banks and credit unions. Kasasa has helped more than 900 community financial institutions establish long-lasting relationships with consumers through branded retail products, world-class marketing capabilities, and expert consulting.
Kasasa needed to establish a consistent experience for every client contact across their partner financial institutions. Without a centralized platform, engaging with Kasasa felt disjointed for their clients, leading to longer resolution times that negatively impacted the user experience.
Ultimately, they yearned for a support solution that would simplify interactions with Kasasa, improve visibility of project status, and solve for internal routing inefficiencies—all built on a platform with the ability to scale.
In just three months, Zennify created a personalized Kasasa customer experience for all touchpoints, including:
The custom branded Kasasa Service Center provides Kasasa the cohesive experience they were seeking, while also improving employee productivity and engagement.