Modern banking is a combination of convenience and connection, enabled and delivered by technology.
From digital checking and savings accounts to online mortgage applications and loan servicing, modern banking is being shaped by customers’ most urgent needs and desires. And those needs and desires are influenced by the possibilities that technology delivers in every other area of their lives.
To truly transform and create modern customer experiences, banks and credit unions can’t ignore these five customer experience requirements in 2022:
- Live digital customer support
- AI and self-service
- Corporate social responsibility